The Buyer Who Doesn't Pay
| This can be an extremely challenging situation. |
| Especially if the buyer refuses to communicate with you. |
| |
| The #1 Rule of Thumb |
| |
| Be Patient & Professional |
| |
| You are being judged & rated as a seller. |
| You have worked hard to build your reputation. |
| |
| |
| Step 1 |
| |
| Contact the Buyer |
| & |
| Send a 2nd Invoice |
| Select Contact Buyer |
| through your My eBay sold section. |
| |
| Thank them for their purchase |
| & |
| ask them if they have any |
| questions or concerns |
| or if they need your assistance with |
| the payment process. |
| You can also choose to send your buyer an additional invoice. |
| |
| It is important that you determine how long |
| you are willing to wait before taking the next step. |
| |
| You can opt for 48 hours, 72 hours, or 5 days. |
| Whatever amount of time you feel is appropriate. |
| |
| |
| |
| Step 2 |
| |
| Open an |
| Unpaid Item Case |
| |
| You can report |
| non-payment 48 hours after |
| your auction has ended. |
| |
| Simply select |
| Open A Case |
| & choose which item you would |
| like to report. |
| Your buyer has 4 days to either respond or make payment. |
| |
| On the 5th day, Close your case. |
| |
| Your buyer will receive an Unpaid Item Strike on their account |
| & |
| you will be credited your Final Value Fee from Ebay. |
| Now For The Most Important Part! |
| |
| REPORT THEM !!! |
| |
| Report them to our Black List. |
| |
| In doing so, you help other sellers like yourself |
| to protect themselves from these problematic buyers. |
| |
| This resource is available to you at any time to do |
| a quick check on individuals bidding on your items. |
