| Congrats! You're Item Has Sold. You're Doing A Great Job. |
Keep All Communications Through Ebay's Interface
| |
| This is one of the most important rules you can follow. |
| |
| Keeping all of your communications through the |
| Ebay Interface allows you to have a |
| consistant track record of every step of your transaction |
| with each buyer. |
| |
| Why is this important? |
| |
| Key Reason: |
| |
| If anything goes wrong, |
| you now have proof that you have done everything in your |
| power to ensure a smooth transaction with your buyer. |
| |
| Your Feedback & Reputation as a seller remain intact. |
| You have Ebay in your corner. |
| |
Ebay's Manage Communication With Buyers Resource
| |
| |
| Ebay's |
| Manage Communication with Buyers |
| system is a tremdous tool that |
| we as sellers have at our disposal. |
| |
| Check it out & decide what options |
| suit you best. |
| |
| |
| The Buyer Success Email |
| congratulates your |
| buyer on winning the auction. |
| |
| It also informs them |
| that the next step is to pay |
| for their item. |
| |
| |
| The Order Confirmation Email |
| reaches out to your buyer & says |
| thank you. |
| |
| It then directs them to the |
| Orders Details |
| page within their |
| MyEbay Portal. |
| |
| The Payment Reminder Email |
| is a notification that Ebay |
| will send out on your behalf |
| only |
| if you indicate it in your settings. |
| |
| This is your decision, but it can |
| certainly help with an |
| unresponsive buyer. |
| |
| The Order Update |
| is sent to your buyer |
| as soon as your item has |
| shipped. |
| |
| As soon as you input |
| the tracking number for this |
| item, your buyer will receive this |
| notification. |
| |
| |
| The Feedback Reminder |
| is a notification |
| that Ebay will send out on your |
| behalf. |
| |
| It simply stresses the |
| importance of leaving feedback |
| and how to go about doing so. |
| |
| This tool is a tremendous resource at your disposal. |
| Take some time to check it out & familiarize yourself. |
| |
| On Occassion, a Buyer may request a total if they have purchased |
| several of your items. |
| This will allow you to use your invoice tool to offer them |
| a combined shipping rate. |
| |
| This type of thing will go a long way in earning repeat buyers. |
|
|
| |
| All of your actions & communication can be handled |
| through your My ebay Portal |
| |
|
|
| |
| Don't be afraid to reach out to your buyers |
| to add that personal touch. |
| |
| We often will send a message at the close of the auction to |
| each of our customers simply saying: |
| |
| "Thank you for your purchase. |
| It has been our pleasure doing business with you. |
| Please do not hesitate to contact us if you have |
| any questions or concerns. |
| Thank you again. " |
| |
| A simple gesture can go a long way in building |
| a long term relationship with your buyers. |
